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"TVSI’s carefully planned approach & strategy along with the high quality of resources engaged by them in the project mitigated our risks and gave us the confidence to undertake this strategic initiative and ensure it was a success"
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S Srinivasan
Head Business Strategy & Systems
Sundram Fasteners ltd |
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| Maintenance and Production Support |
| TVSI provides SAPPORT- a full fledged, onsite-offshore based SAP Maintenance service. This involves SAP Help Desk services and Levels 1, 2 and 3 support including |
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Maintenance Support |
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Bug fixing |
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Configuration changes |
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Patches |
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Reports |
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Custom development |
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Production Support |
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Design of Landscape and maintenance |
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Installation of SAP and upgrade to new releases |
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Applying Hot Patches and latest Kernels |
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FTP and File Handling |
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Client Copy within and across systems |
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Transports within and across systems |
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Users, User Profiles and authorisations |
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SAP Instance profile maintenance |
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System Monitoring, e.g. User, Process, Dump analysis, lock entries and logs |
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Oracle Maintenance in extending table spaces, Archive logs |
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Oracle Database Backup & disaster recovery |
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