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Maintaining software products to be devoid of bugs would prove to be a mundane & time consuming effort. Successful products need bug fixes in a time that’s way too dramatic.
Thus, the process of maintaining software products and to cleanse the existing product becomes drab and mundane. Software vendors if faced with such an imbroglio look up to partnerships with service providers to provide an able team with adequate technological skills to support the available versions and to nourish the newer versions. |
TVS Infotech has added immense value to a number of software product enterprises seeking such a service offering by providing onsite support, offshore support such as telephone, email and remote system access to perform maintenance work or a combination of onsite and offshore services.
In a customized product maintenance service, we take complete responsibility of maintaining a product and ensure delivery against agreed Service Level Agreement defined at the start of the project. This would allow reallocation of valuable resources by clients to more strategic initiatives thereby providing optimized resource utilization and cost containment among other benefits to their customers.
We offer well-formed services in the product maintenance and support that include: - Enhancements and bug fixing
- Service packs release and patch tracking
- Forward/backward porting to merge enhancements with the core product development efforts
- Future release Coordination with development teams
- Provide Tier 1/Tier 2 support
In order that our customers get benefitted and to experience an improved comfort level, we offer a complete portfolio of support solutions. Support options of us include Chat Based Support, Email Support, Telephone Support; Web based Support/ Moderated News Groups and Support through Knowledgebase on website.
Key Success Factors:
We have identified a structured maintenance methodology that has proved to be efficient with our varied set of customers worldwide. These are:
- Knowledge transfer
- Change management
- Communication
- Team structure
Benefits that accrue to our clients through our product maintenance service constitute focusing on strategic initiatives by clients, higher margins yielded through reduced support costs, increased loyalty from our client’s customers resulting from our service, conformance to SLAs with multi tier support etc. |
