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SAP IS A COMPLEX AND POWERFUL SYSTEM |
| Maintaining SAP is not a trivial task |
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Introducing SAPPORT from TVS Infotech! .A comprehensive maintenance and Production Support service for SAP applications. TVSI provides SAPPORT using its onsite-offshore model thereby combining the comfort of onsite support at customer site with the economies of a shared offshore SAP ‘factory’. |
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SAP Support
Managing SAP requires the skills of an expert and the resources of an accomplished company with substantial experience and skill bandwidth.
Once you are on SAP, for all practical purposes, it becomes the lifeline of your organization. Naturally you would only rely on the best to manage your SAP – a company focused on SAP that promises to offer the best in SAP support and maintenance. |
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| WE KNOW HOW TO KEEP SAP WORKING FOR YOU! |
| That's why TVSI is the right partner for you |
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TVSI's SAP consultants are committed, quality-conscious and highly customer-centric. With their extensive experience and expertise in implementing and maintaining SAP, our professionals will provide you solutions that fully meet your technical and functional requirements. In addition, you'll find in us, the enthusiasm, drive and flexibility of a customer-centric IT company as well as the maturity of systems and processes of an established Group. |
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| WHAT DO WE OFFER IN SAP SUPPORT AND MAINTENANCE? |
| Modules : SD, MM, FI,CO, PP, PM, HR, PAYROLL, BW, CRM, EBP , Netweaver |
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Services: |
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Bug fixes |
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Patch application |
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Configuration changes and Customization |
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Enhancements/User Exits |
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Development of Reports and Layouts |
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Interfacing/Integrating with External Systems |
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Client Copy within and across systems |
Basis Support Services :
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System Administration |
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System Monitoring |
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Performance Analysis |
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Error Resolution |
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Job Scheduling |
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Application of System Patches & Support Packages |
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HOW WE FUNCTION? |
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TVSI's Onsite-Remote support model is designed to give you the best value for your investment. To help clients save significant costs in their SAP implementation, TVSI places a small team of SAP consultants led by a Project Manager at the client site and a larger team works from its remote center. In time, the entire support is provided from remote offshore site and there will be little or no need for an onsite presence.
The hardware and software infrastructure at our remote site meets the most demanding needs of our clients. VPN connectivity to client sites and remote site infrastructure including SAP instances on HP or Dell servers and Pentium desktops help our consultants serve the clients at high efficiency levels.
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EACH SAP IMPLEMENTATION IS UNIQUE AND EACH CLIENT HAS SPECIFIC NEEDS |
| That's why You only pay for what you use! |
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| At TVSI, we understand that your needs keep changing with your business. That's why we encourage you to buy only what you require. If your business doesn't require full time support, you have the flexibility to choose the number of hours you need every month. You choose what you require and pay only for what you use. You can choose to use as low as 20 hours of SAP Functional or Technical support every month! |
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| Support Levels clients can choose from: |
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| Basic: 20 hrs |
Regular: 50 hrs |
Super: 80 hrs |
Full: 160 hrs |
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| You can have a dedicated team or use shared services and pay for the time you use the services for. |
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| Approach |
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Each Support engagement starts with an onsite study and transition of knowledge. Value add services here would include : |
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System documentation, if and where unavailable |
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SAP system audit |
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Creating SAP Test plans and test scripts |
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| The Knowledge acquired is documented and archived in the offshore knowledge base, after client scrutiny and confirmation. Team sizing is done and the support model is established. This would include SLAs, communication and escalation channels, metrics to be tracked and reported and phasing of the support in terms of onsite phase, offsite cut over and offsite stabilization.
For a brief period support would be extended from onsite using the support model, while the offshore infrastructure, data communication, team are organized. In a while, the cut over to offshore takes place and soon thereafter, the offshore support is stabilized with minimum or no onsite presence from TVSI. |
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| Levels |
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Support provided would include |
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Level 1 : Where the issues are resolved on call by the Help Desk Assistant |
Level 2 : Where SAP functional or technical consultant are involved and the solution involves some code changes or bug fixes. |
Level 3 : Where the solution involves development and would involve reports or interface development or a major bug fix. |
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Help Desk |
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TVSI has established SAPPORT Help Desk at its offshore facility and uses a web based tool with necessary access rights for clients to log in service requests, view tickets and see progress on the status of resolution |
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